Return & Refund Policy

At The AW Store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition

  • Include original packaging, tags, and accessories (if applicable)

  • Show no signs of damage, wear, or alteration

  • Be accompanied by proof of purchase

Returns that do not meet these conditions may not be accepted.

Return Timeframe

You may request a return within [30 days] of receiving your order.
Return requests made after this period may not be approved.

How to Initiate a Return

To start a return, please contact us at awstorespk1122@gmail.com with your order number and reason for return.
Our support team will guide you through the return process.

Returns sent without prior approval may not be accepted.

Refund Process & Timing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed using the original payment method within [15 business days].
Please note that processing times may vary depending on your bank or payment provider.

Exchanges

We offer exchanges for items that are defective, damaged, or incorrect.
If you need to exchange an item, please contact us at awstorespk1122@gmail.com with details and supporting images, if applicable.

Exchange availability is subject to product stock.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within [48 hours] of delivery by contacting awstorespk@gmail.com.
Include clear photos or videos of the issue along with your order number.

We will arrange a replacement or refund based on the situation.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items showing signs of use or wear

  • Items damaged due to misuse or mishandling

  • Products returned without original packaging

  • Clearance or final-sale items (if applicable)

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.

Shipping charges are non-refundable unless otherwise stated.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

The AW Store
📧 Email: awstorespk1122@gmail.com